سياسة ارجاع وتبديل المنتوجات

إذا كان هنالك سبب مبرر للإرجاع او التبديل فان النص باللغة الإنجليزية الخاص بسياسة التبديل والارجاع هو المعتمد. وفي حال الرغبة بالاستفسار، الرجاء الاتصال بنا من خلال البريد الالكتروني التالي: [email protected]   او رقم الواتس اب المثبت على الصفحة الرئيسية لموقعنا.

ملخص سياسة الارجاع او التبديل  : الترجيع او التبديل ممكن خلال أسبوعين من تاريخ وصول المنتج، شريطة ان يكون غير مستخدم وبحالته الاصلية ويتحمل الزبون تكاليف إعادة الشحن الى عنواننا المثبت في هذا الموقع. اما في حالة ان موقع أي بيع (e-bai3)  قد تم ارسال بضاعة خاطئة فان إدارة موقع أي بيع تتحمل كافة التكاليف بما في ذلك الشحن.

Return Policy by e-bai3

In the unlikely event that you have an issue with e-bai3 product, contact us via [email protected] . Once you have had a response from a e-bai3 customer service and a return has been agreed, please return your product(s)  by post and include a written explanation of the reason for your return on the reverse of your invoice.

Returns are accepted within 7/14 days of delivery date if item(s) are returned in original condition (Depending on your country of origin).

Please contact us via [email protected] to check!

Condition of Return Package

Please, be aware that the following rerun conditions is a must:

• Your item must be unused and in the same condition that you received it.
• It must also be in the original unopened packaging
• It is your responsibility to ensure that the item is returned to us in a safe and secure manner.
• Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by a e-bai3 customer service representative, then any postage will be reimbursed.
• If the returned items are used or damaged then we can not accept it.

Refunds

• Once we receive your parcel we will inspect and process your return within 2 working days. Any Refunds can take up to 3/5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.

• The refund will be the same amount as the product(s) was/were bough excluding the delivery cost. 

Shipping Label

If the return label is not included in your shipment please contact us at : [email protected] 

Please send us full information about your order so we are able to process your request.

Exchange of Products:

Exchange of product is possible on case-by-case scenario, depending in the availability and other parameters.

Please contact us at : [email protected]

Custom Duties & Tax

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

You are responsible with ensuring to comply with laws and regulations of the country of destination. e-bai3 store does not have any responsibility on these additional charges that may apply.

Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

You are responsible for the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.